Frequently Asked Questions
How do you Call Quick Base for help?
This is one of the questions that we are asked most frequently. You get stuck, you want to call Quick Base, but you can't find a phone number. The reason for this is that Quick Base does not publicize a number. Their support is based on a ticket system: you submit a ticket and they get back to you, either via email or telephone.
But you do have options:
You can submit a support ticket.
If you worked with a sales representative when you originally purchased Quick Base, you call them directly.
You can also call us. We have been providing support for Quick Base longer than anyone. Our service is provided for $165/hour with a 15 minute minimum. See Quick Base Support for more details.
Is Quick Base right for me?
Not an easy question to answer. If you have an organization that is exactly like a thousand others (like a doctor’s office, or a public library) then there is probably dedicated software build for your exact needs. But if you have an unusual business, or a business that you conduct in an unusual way, then Quick Base is the smartest and fastest way to get your data into a well-structured and easy-to-use database.
How much does it cost to build a database?
Without a thorough review of your requirements this is a very difficult question to answer, but here are some general guidelines:
If you just need some help here and there, we can provide screen-sharing support for $165/hour, with a minimum of 15 minutes per session.
For pricing on products like Tabs, please check pricing on our products page.
If you want a web portal so that customers or vendors can get a limited insight into your database without being Quick Base users, pricing starts around $2,000.
Do you need a program that links Quick Base and QuickBooks? Pricing starts around $2,500.
Not sure what you need? We can do a Discovery Engagement that is usually from $1-2,000.
Want us to build a database for you? That’s hard to say, but building from scratch is rarely less than $2,000.
Can we spread out the timing on our project?
Absolutely, in fact it is recommended on larger projects. We can help you determine how many phases you need and what order to tackle them in.
How long does it take to kick off a project once we sign up?
We are committed to initiating projects within a maximum of two weeks from receiving your deposit and signed agreement.
Will we have the same developer throughout our project?
Depending on your project requirements and the skills required, you may have one - or multiple developers - working on your project. But there will always be one person -- a developer or Project Manager -- who is consistent during the development of your database.
If I have a question regarding the status of my project, who do I call?
The best person to contact is your Account Manager, or the developer you are working with.
If I have a question about billing, who do I call?
Our administrator, who can be reached at 781-777-1119, extension 0